Terms of Service

These Terms of Service ("Terms") govern your access to and use of the DiasPay platform, including the website, mobile application, APIs, and all related services (collectively, the "Services") provided by DiasPay Fintech Pvt Ltd ("DiasPay", "we", "us", or "our"), a company incorporated under the laws of India.

1. Acceptance of Terms

By registering for an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services. We reserve the right to modify these Terms at any time, and continued use after changes constitutes acceptance.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Be a resident of India with a valid Indian mobile number
• Have the legal capacity to enter into a binding agreement
• Complete KYC verification as required by applicable regulations
• Not have been previously suspended or removed from our platform

3. Account Registration & Security

• You must provide accurate, current, and complete information during registration
• Your account is authenticated via OTP sent to your registered mobile number
• You are responsible for maintaining the confidentiality of your credentials and OTPs
• You must notify us immediately of any unauthorized access or security breach
• One account per individual — multiple accounts for the same person are prohibited
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Services Description

DiasPay provides the following digital financial services:

4.1 Bill Payments (BBPS)

Pay utility bills (electricity, gas, water), insurance premiums, loan EMIs, and other bills through the Bharat Bill Payment System. Payments are processed through authorized BBPS operating units.

4.2 Mobile & DTH Recharge

Prepaid mobile recharges, DTH top-ups, and data pack purchases for all major operators. Plans and pricing are sourced from operators and may change without notice.

4.3 Gift Cards & Vouchers

Purchase digital gift cards and vouchers from partnered brands. Gift cards are subject to the issuing brand's terms, conditions, and validity periods.

4.4 Wallet Services

A digital wallet for storing funds and making payments. Wallet operations are governed by RBI guidelines for prepaid payment instruments.

5. Payment Terms

• All transaction amounts are displayed and processed in Indian Rupees (INR)
• Internal calculations use the smallest currency unit (paise) for precision
• Payments are routed through authorized payment gateways and banking partners
• Transaction fees, convenience charges, or service charges (if applicable) will be clearly displayed before confirmation
• Settlement timelines depend on the payment method and service provider
• We are not liable for delays caused by banking networks, payment gateways, or third-party service providers

6. Wallet Terms

• Wallet can be funded via UPI, debit card, net banking, or other supported methods
• Wallet balance limits are governed by RBI regulations for prepaid payment instruments
• Minimum KYC wallet: up to INR 10,000 balance; Full KYC wallet: up to INR 2,00,000 balance
• Wallet funds do not earn interest
• Auto-debit from wallet is available for recurring payments (with your explicit consent)
• Wallet-to-wallet transfers may be restricted based on KYC status
• Inactive wallets (no transaction for 12 months) may be deactivated as per RBI norms

7. Prohibited Activities

You agree not to:

• Use the Services for any unlawful, fraudulent, or deceptive purpose
• Engage in money laundering, terrorist financing, or any activity violating PMLA
• Attempt to gain unauthorized access to our systems, other accounts, or data
• Use automated bots, scrapers, or scripts to interact with our Services
• Circumvent any security measures, rate limits, or access controls
• Create multiple accounts to exploit promotions, referral programs, or cashback offers
• Provide false, misleading, or fraudulent KYC documents
• Use the platform for gambling, illegal betting, or purchasing prohibited goods
• Reverse-engineer, decompile, or disassemble any part of the platform
• Interfere with or disrupt the integrity or performance of our Services

8. Intellectual Property

All content, features, designs, logos, trademarks, and technology on our platform are owned by or licensed to DiasPay Fintech Pvt Ltd. You are granted a limited, non-exclusive, non-transferable, revocable licence to use our Services for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of our platform without prior written consent.

9. Disclaimers & Limitations of Liability

• Services are provided on an "as is" and "as available" basis without warranties of any kind
• We do not guarantee uninterrupted, error-free, or secure operation of our Services
• We are not liable for losses arising from third-party service failures, network issues, or force majeure events
• Our total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not responsible for incorrect beneficiary details provided by you during transactions
• Service availability of BBPS billers, operators, and gift card brands is subject to third-party uptime

10. Indemnification

You agree to indemnify, defend, and hold harmless DiasPay, its directors, officers, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Dispute Resolution & Governing Law

• These Terms are governed by the laws of India
• Any disputes shall first be attempted to be resolved through mutual negotiation
• Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996
• The seat of arbitration shall be Bengaluru, Karnataka
• The courts of Bengaluru shall have exclusive jurisdiction for any legal proceedings

12. Termination

• You may close your account at any time by contacting our support team
• We may suspend or terminate your account for violation of these Terms, suspicious activity, or regulatory requirements
• Upon termination, any remaining wallet balance will be refunded to your linked bank account (subject to verification)
• Obligations that by their nature should survive termination (indemnification, limitation of liability, dispute resolution) shall continue to apply

13. Contact Information

For questions or concerns about these Terms, contact us at: